Privacy policy

Privacy Policy

Last Updated: January 11, 2026

1. Information We Collect

When we refer to “personal information,” we mean data that identifies you or can reasonably be connected to you. This does not include information that has been anonymized or cannot be linked to an individual.

The types of information we collect depend on how you interact with our website and services.

1.1 Information You Provide Directly

You may provide us with:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details and transaction confirmations
  • Account login credentials and preferences
  • Order history, returns, or wishlist activity
  • Messages or information shared when contacting customer support

1.2 Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • Device type and operating system
  • Browser type
  • IP address
  • Technical identifiers
  • Pages visited and time spent
  • Interaction patterns and navigation behavior

This data helps us maintain site functionality, improve performance, and enhance your experience.

1.3 Information from Third Parties

We may receive information from trusted service providers involved in operating our store, including:

  • Our e-commerce platform provider (Shopify)
  • Payment processing providers
  • Shipping and logistics partners
  • Analytics and marketing services such as Google Analytics
  • Social login or integration providers

All such data is handled in accordance with applicable laws.

2. How We Use Your Information

We process personal information for the following purposes:

2.1 Operating and Improving Our Services

  • Processing payments and fulfilling orders
  • Managing accounts and saving preferences
  • Handling returns, cancellations, and customer service requests
  • Coordinating shipping and delivery
  • Providing personalized product suggestions
  • Improving website design and functionality

2.2 Marketing Communications

  • Sending promotional emails, updates, and special offers
  • Displaying relevant advertisements on our site or external platforms
  • Measuring the effectiveness of marketing campaigns

Where required by law, we will obtain your prior consent before sending marketing communications. You may unsubscribe at any time.

2.3 Security and Fraud Prevention

  • Protecting user accounts
  • Detecting suspicious or unauthorized activity
  • Ensuring platform integrity

2.4 Legal Compliance

  • Meeting tax and accounting obligations
  • Responding to lawful requests from authorities
  • Enforcing our Terms of Service

3. Sharing of Personal Information

We share personal information only when necessary to operate our business or comply with legal obligations.

This may include sharing data with:

  • Shopify (platform infrastructure)
  • Payment providers
  • Shipping carriers and logistics companies
  • Analytics and marketing service providers
  • Legal authorities when legally required

We do not sell personal information to third parties.

In the event of a business transfer (such as a merger or acquisition), personal data may be transferred as part of the business assets.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, loss, or alteration.

Security measures include encrypted connections (SSL), secure hosting environments, and restricted access to sensitive data.

However, no online system can guarantee complete security. Transmission of information over the internet is done at your own risk.

5. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of data (subject to legal retention requirements)
  • Object to certain uses, including direct marketing
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us. We may require identity verification before processing requests.

We will not discriminate against you for exercising your legal rights.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes
  • Prevent fraud

When data is no longer required, it will be deleted or anonymized in accordance with our internal retention practices.

We may retain aggregated, non-identifiable data for analytics and business improvement purposes.

7. International Data Transfers

AOZORA operates from Japan. However, some service providers may process or store information in other countries, including the United States, Canada, or other jurisdictions where Shopify and related services operate.

Any cross-border transfer is carried out in accordance with applicable data protection laws and appropriate safeguards.

By using our services, you acknowledge that such transfers may occur where legally permitted.

8. Cookies and Similar Technologies

We use cookies and similar tools to:

  • Ensure essential site functionality
  • Analyze website traffic
  • Personalize content
  • Provide marketing services (subject to consent where required)

You may manage cookie preferences through your browser settings or the cookie banner displayed on our website.

9. Children’s Privacy

Our website is intended for individuals aged 18 or older.

We do not knowingly collect personal information from minors. If we learn that information has been collected from a minor without appropriate authorization, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of the website after updates constitutes acceptance of the revised policy.

11. Governing Law

This Privacy Policy is governed by the laws of Japan, where AOZORA is operated.

Additional protections may apply depending on the user’s country of residence.

12. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact:

AOZORA
Email: aozora.shamim@gmail.com
Website: https://aozora-shamaim.com/