Terms of service
Terms of Use
Last Updated: [2026/01/11]
1. General Overview
These Terms of Use govern access to and use of the website https://aozora-shamaim.com/, operated by Aozora, a business established in Japan.
The Site provides information and facilitates online sales of Japanese cosmetic and skincare products. Products are supplied under a personal import framework and are intended for private consumers only. Certain activities may fall within the scope of parallel import under applicable regulations.
These Terms apply not only to the Site itself, but also—where relevant—to official content distributed through Aozora’s social media pages, newsletters, digital campaigns, or similar channels.
2. Acceptance of Terms
By accessing or using the Site in any manner — including browsing, purchasing, submitting personal details, subscribing to communications, or contacting customer support — you confirm that you have read, understood, and agree to be bound by these Terms, including any future revisions.
If you do not agree to any part of these Terms, you must discontinue use of the Site immediately.
Aozora reserves the right to update or revise these Terms at any time without prior notice. The version published on the Site at the time of use is the binding version. Continued use of the Site after updates constitutes acceptance of the revised Terms.
3. Website Modifications
We may modify, suspend, redesign, update, or discontinue any part of the Site — including its structure, services, features, availability, or content — at our discretion and without advance notice.
4. Language & Interpretation
The Site currently operates in Hebrew and English. Additional languages may be added in the future.
Users are responsible for ensuring they understand one of the available languages before using the Site. In the event of inconsistencies between language versions, the Hebrew version shall prevail unless otherwise required by law.
Use of gendered language on the Site is stylistic only and applies equally to all users.
5. Binding Documents
These Terms, together with the Privacy Policy and any other official policies published on the Site, constitute the entire agreement governing use of the Site.
Marketing materials, blog content, social media posts, images, or promotional messages are for informational purposes only and do not override these binding Terms.
Eligibility
6. Age & Legal Capacity
Use of the Site is permitted only to individuals who:
Are at least 18 years old, and
Have the legal capacity to enter into binding agreements.
Minors may use the Site only with supervision and consent from a parent or legal guardian. By using the Site, you represent that you meet these conditions.
7. Personal Use Only
The Site is intended exclusively for personal, non-commercial purchases.
By placing an order, you confirm that:
You are purchasing for private use only
You are not buying for resale, wholesale, or business purposes
You will comply with applicable personal import regulations in your country
Aozora is not responsible for delays, customs issues, or charges resulting from non-compliance with local import laws.
8. Access Restrictions
We reserve the right to restrict or terminate access to the Site, cancel orders, or refuse service at our discretion if:
These Terms are violated
Applicable law is breached
Fraudulent or suspicious activity is detected
There is reasonable concern that misuse may occur
Personal Information
9. Providing Information
Browsing the Site does not require registration.
However, to place an order, contact support, or subscribe to communications, you may be required to provide personal details such as:
Full name
Address
Phone number
Payment information
Providing marketing consent is optional and may be withdrawn at any time.
10. Accuracy of Information
You agree that all information submitted is accurate and provided on your own behalf.
Providing false details or using another person’s information may result in cancellation of orders, denial of service, or legal action.
11. Privacy
Personal data is handled in accordance with applicable Japanese law and, where relevant, additional local regulations.
Use of personal information is governed by our Privacy Policy, which forms an integral part of these Terms.
Use of the Website
12. Permitted Use
You agree to use the Site solely for lawful, personal, and non-commercial purposes.
Without prior written consent from Aozora, you may not:
Reproduce, copy, distribute, or commercially exploit any content from the Site
Modify, translate, adapt, or create derivative works based on Site content
Attempt to access or interfere with the Site’s source code or technical infrastructure
Use automated tools such as bots, scrapers, crawlers, or similar technologies to extract data
Frame, mirror, or display the Site in a manner that alters its appearance or presentation
Collect personal information of other users
Upload or transmit unlawful, harmful, defamatory, misleading, or offensive content
13. External Interactions
Aozora is not responsible for communications or interactions that take place outside the Site, including social media platforms.
However, we reserve the right to act if external conduct causes harm to our reputation or infringes on our rights.
14. Responsibility for Use
You are solely responsible for your actions on the Site.
Any damage, loss, expense, or liability resulting from misuse, breach of these Terms, or violation of law may result in legal action.
Website Content & Third-Party Materials
15. Accuracy of Information
We strive to provide accurate and current information. However:
Product descriptions, images, packaging, colors, or ingredient lists may change
Manufacturer updates may occur without notice
Display variations may occur due to screen differences
All content is provided for informational purposes and does not constitute a binding guarantee.
16. Third-Party Content
The Site may contain:
Brand images
Product descriptions
Links to third-party websites
Promotional materials
We do not control or monitor third-party content and are not responsible for its accuracy or reliability.
Engagement with third-party services is at your own discretion.
User-Generated Content
17. Reviews & Submissions
If you submit reviews, comments, or other content:
You are solely responsible for that content
You confirm it does not infringe third-party rights
You confirm it is lawful and non-offensive
By submitting content, you grant Aozora a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, and distribute such content for marketing and operational purposes.
We are not obligated to publish or retain submitted content.
18. Content Moderation
We reserve the right to remove user content that:
Violates these Terms
Is unlawful or harmful
Infringes intellectual property rights
Users who repeatedly violate these rules may have access restricted.
Purchases & Import Framework
19. Personal Import Model
Products are sold under a personal import framework and are intended for private use only.
By placing an order, you confirm:
The purchase is for personal use
It is not intended for resale or business use
You are responsible for complying with local import regulations
20. Quantity Limits
To align with common personal import practices, orders may be limited to a maximum quantity per product (SKU) per order.
We reserve the right to cancel or adjust orders that appear inconsistent with personal use.
21. Order Approval
Even after payment is processed, we may cancel or delay an order if:
Information provided is incorrect
Fraud is suspected
Inventory is unavailable
Regulatory or logistical restrictions apply
If canceled, payment will be refunded in accordance with our Shipping & Returns Policy.
Prices & Payments
22. Pricing
Prices are displayed in the currency selected by the customer.
Unless explicitly stated, prices do not include:
VAT
Customs duties
Import taxes
Clearance fees
Such charges, if applicable, are determined by authorities in the destination country.
23. Payment Processing
Payment is required in full at checkout through secure third-party processors.
We do not store full credit card details.
The binding price is the amount displayed at checkout.
In case of pricing errors, we reserve the right to cancel the transaction and issue a refund.
Shipping, Returns & Cancellations
24. Shipping Terms
Orders are shipped from Japan under personal import in the name of the customer.
Shipping terms, fees, delivery estimates, and cancellation rules are governed by the separate Shipping Policy published on the Site.
In case of conflict between this document and the Shipping Policy, the Shipping Policy shall prevail regarding logistics matters.
Product Information & Packaging
25. Japanese Market Products
Products are manufactured for the Japanese market.
Packaging, labeling, and instructions may appear in Japanese only.
This does not constitute a defect or grounds for cancellation.
26. Website Descriptions
Product information on the Site is provided for convenience and may differ from packaging details.
Customers are responsible for reviewing ingredients and determining suitability.
Medical Disclaimer
27. No Medical Advice
Information on the Site is provided for general informational purposes only and does not constitute medical advice.
We recommend:
Reviewing ingredient lists
Performing patch tests
Consulting a qualified medical professional when necessary
Use of products is at your own responsibility.
Limitation of Liability
28. Disclaimer of Warranties
Products are sold “as is” in accordance with manufacturer specifications.
We do not guarantee suitability for individual preferences, sensitivities, or expectations.
29. Limitation
To the maximum extent permitted by law:
Aozora shall not be liable for indirect, incidental, consequential, or special damages arising from use of the Site or products.
Liability, if any, shall not exceed the amount paid for the specific order.
Intellectual Property
30. Ownership
All original content on the Site — including design, text, graphics, logos, and branding — belongs to Aozora and is protected by intellectual property laws.
Unauthorized use is prohibited.
31. Third-Party Trademarks
Brand names and product images may belong to third parties and are used for identification and descriptive purposes only.
Their appearance does not imply endorsement or official partnership unless explicitly stated.
Claims & Time Limitation
32. Limitation Period
Any claim related to use of the Site or purchase of products must be initiated within 12 months from the date the cause of action arises, unless mandatory law provides otherwise.
Indemnification
33. User Responsibility
You agree to indemnify and hold Aozora harmless from any claims, damages, or legal costs arising from:
Breach of these Terms
Misuse of the Site
Violation of third-party rights
Governing Law & Jurisdiction
34. Applicable Law
These Terms are governed by the laws of Japan.
Where mandatory consumer protection laws apply in your country of residence, those provisions shall prevail to the extent required.
35. Jurisdiction
Unless otherwise required by mandatory law, disputes shall be subject to the competent courts in Tokyo, Japan.
Miscellaneous
36. Entire Agreement
These Terms constitute the entire agreement between you and Aozora regarding use of the Site.
37. Severability
If any provision is found unenforceable, the remaining provisions shall remain valid.
38. No Waiver
Failure to enforce any provision shall not constitute a waiver of rights.
39. Force Majeure
We are not liable for delays or failures caused by events beyond reasonable control, including natural disasters, wars, regulatory actions, pandemics, or logistical disruptions.
Contact
For inquiries regarding these Terms please contact:
aozora.shamaim@gmail.com